Promatic – Terms of Service 

1. Terms and Acceptance 
These Terms of Service (“Terms”) govern the use of residential and light-commercial permit  expediting, inspection coordination, and related advisory services (“Services”) provided by  Streamline Technical Consulting, LLC dba Promatic (“Promatic,” “Service  Provider,” “we,” “us,” or “our”). By accessing our Services on or after 8/11/25 (“Effective  Date”), you (“Client” or “you”) agree to be bound by these Terms. If you do not agree, you  may not access or use the Services. 
We may update these Terms from time to time. Continued use of the Services after any  updates constitutes acceptance of the revised Terms. 
2. Definitions 
"Project" – the home-improvement, installation, or construction activity (e.g., HVAC, solar,  plumbing, roofing, pools, EV charger) for which Client seeks permits. 
"Authority Having Jurisdiction" or "AHJ" – any governmental agency or entity responsible  for reviewing, approving, issuing, or enforcing building permits. 
"Base Services" – the standard Services provided by Springer Permits, as described in  Section 3. 
"Optional Services" – any additional Services not included in Base Services, as described in  Section 4. 
"Fees" – all amounts payable by Client to Service Provider for Base Services, Optional  Services, and third-party costs as set forth in Section 4. 
3. Scope of Services 
3.1 Base Services – For each Project, Service Provider will complete: 
   (a) Pre-Submission Review 
• Conduct an administrative review of project documents provided by Client (e.g.,  architectural drawings, engineering plans, calculations) to verify submission  completeness and AHJ formatting requirements (e.g., number of sets, seals,  signatures). 
• Identify any missing or incomplete items based on AHJ submission standards. • Client acknowledges that Service Provider is not a licensed architect or engineer.  Service Provider does not perform design reviews or code compliance assessments. 
Any formal comments or written summaries regarding design or compliance are  issued solely by the Authority Having Jurisdiction (AHJ). 
   (b) Code & Zoning Research 
• Research applicable building codes, zoning ordinances, and local regulations  relevant to the Project. 
• Provide Client with a summary of key code/zoning requirements (e.g., setbacks,  height limits, electrical/structural requirements) that may impact plan revisions or  permit applications. 
   (c) Permit Application Preparation & Filing 
• Prepare, assemble, and complete all necessary permit application forms, supporting  documents, and plan sets (as provided by Client). 
• Submit the permit application packet to the AHJ on behalf of Client, including any  required fees (as set forth in Section 5.3). 
• Serve as Client’s agent for all communications with the AHJ regarding the permit  application, including securing any official authorizations required by the AHJ (e.g.,  owner authorization for third-party application). 
   (d) AHJ Liaison & Follow-Up 
• Track the permit application status, monitor plan review comments, and coordinate  with AHJ staff to facilitate timely review. 
• Relay AHJ comments, requests for corrections, or other AHJ communications to  Client, and coordinate resubmittals as needed. 
• Provide up to Two (2) resubmissions of corrected plans at no additional charge. Any  further resubmissions or plan check cycles requested by AHJ or Client shall  constitute an Optional Service. 
   (e) Inspection Coordination (as requested) 
• Schedule required inspections with the AHJ on behalf of Client as necessary. • Provide Client with inspection dates and inspector contact information. 
   (f) Status Updates 
• Provide Client with status updates on permit progress at key milestones: (a)  application submission; (b) initial plan check comments; (c) resubmission status;  and (d) permit issuance. 
3.2 Optional Services – The following services are not included in Base Services. If Client  requires these or other unlisted services, Service Provider will provide a written cost  estimate and obtain Client’s approval before performing the work. 
   (a) Additional Resubmissions or Plan Corrections
• Fee: Quoted per resubmission cycle beyond the two (2) included in Base Services.   (b) Permit Runner Services 
• Fee: Quoted based on AHJ location and distance.    
   (c) Document Printing and Reproduction 
• Fee: Quoted based on number of plan sets, page size, color vs. black-and-white.    (d) Notary Service 
• Fee: Quoted per visit. Includes notarizing up to two (2) documents per visit.    (e) Rush Processing Fee 
• Fee: Quoted per permit application. This fee applies when the Client requests that  Service Provider prioritize a specific permit for immediate action, outside of the standard submission process and queue. This does not include any expediting fees  charged by the AHJ, nor does it guarantee that the AHJ will provide an expedited  review. AHJ expedited review fees will be quoted separately, where available.  Approval of rush handling is contingent on Service Provider processing capacity and  AHJ policies. 
   (f) Check Processing Fee 
• Fee: Quoted per check. 
3.3 Exclusions 
Service Provider will not: 
• Perform any architectural, engineering, or construction design work. • Guarantee AHJ approval of any permit application or any specific AHJ timeline. • Engage in any legal representation, litigation, or disputes with AHJ beyond  administrative follow-up. 
• Provide construction, inspection and/or representation, or on-site work other than  scheduling and coordination. 
• Attend, present, or represent Client at any environmental permit or conditional use  permit committee hearings (e.g., CEQA/NEPA, wetlands, stormwater management)  at the federal, state, county, or local level. 
• Attend or argue at HOA Architectural Review Board meetings or covenant boards. • Perform historical‐resource surveys, attend or testify at Historical Landmark  Commission hearings, or coordinate mitigation plans for properties in historic  districts.
• Attend or testify at specialized well‐drilling, septic system, or public‐utility  connection permit hearings or inspections that fall outside typical building‐permit  processes. 
Service Provider reserves the right to accept or refuse projects that include environmental,  historical, well-drilling, septic, or other specialized utility permits on a case-by-case basis. 
All such excluded services may be offered as Optional Services (Section 3.2) if mutually  agreed and separately scoped. 
4. Fees and Payment 
4.1 Base Service Fee – The Base Service Fee covers all Base Services in Section 3.1 (exclusive  of AHJ Permit Filing Fees) and is due upon commencement of each Project. 
4.2 Optional Service Fees – Optional Services are described in Section 3.2 and billed at the  quoted rates and are due upon acceptance of the Optional Service. Third-party costs will be  invoiced at cost plus a ten percent (10%) administrative fee unless otherwise agreed in  writing. 
4.3 AHJ Permit Filing Fees – Client shall be solely responsible for all fees charged by any AHJ  or other government entity (e.g., building permit, plan check, impact fees, utility connection  fees). Client will pay AHJ fees directly to the AHJ. Service Provider will securely retain Client  payment details to facilitate payment of AHJ fees on behalf of Client. 
4.4 Invoicing and Payment – Service Provider will issue invoices via email to Client’s billing  contact. All undisputed amounts are due within fifteen (15) calendar days of the invoice  date. Payment shall be made by ACH transfer (details provided on each invoice) or by credit  card. Invoices paid via credit card will incur a 2% processing fee. If Client disputes any  portion of an invoice, Client must notify Service Provider in writing within ten (10) business  days of receipt, specifying the disputed amount and reasons. The undisputed balance  remains due on the original due date. 
4.5 Late Payments – Any invoice not paid within fifteen (15) calendar days shall be deemed  past due and considered an Outstanding Invoice. Past due amounts will incur interest at the  rate of 1.5% per month (18% per annum), or the maximum legal rate, whichever is lower,  until paid in full. Service Provider may, at its discretion, suspend all work until Outstanding  Invoices (including accrued interest) are paid in full. 
4.6 Cancellation and Refunds – If Client terminates a project before permit submission,  Service Provider will issue a refund equal to 50% of the Base Service Fee, provided no AHJ  fees have been incurred. If AHJ fees or Optional Services have been expended, Client  remains responsible for all AHJ fees and Optional Service fees incurred up to the  termination date.
5. Client Responsibilities 
5.1 Information and Documentation – Client shall furnish Service Provider with complete,  accurate, and up-to-date plans, calculations, legal descriptions, contractor licenses, and any  other documentation required by the AHJ. Notify Service Provider in writing of any changes  to Project scope, design, or ownership. 
5.2 Timely Cooperation – Client shall respond to all communications from Service Provider  within three (3) business days of any reasonable request for project information or  approvals. Provide or approve corrections, sign permit applications, and provide any AHJ required authorizations (e.g., owner authorization) promptly to avoid delays. 
5.3 Payments – Client shall pay all invoices (including any overages, Optional Service Fees,  and late payment penalties), AHJ Permit Filing Fees, and third-party costs in accordance  with Section 4. 
5.4 Compliance – Client shall confirm that all design professionals (architects, engineers,  contractors) providing Project materials are properly licensed and that their plans comply  with applicable codes and regulations. Grant Service Provider the authority to act as Client’s  agent for all permit activities, including signing AHJ sub-permit forms if allowed by AHJ. If a  separate AHJ Authorization Form is required, Client will execute and deliver it to Service  Provider. 
5.5 Site Access – Client shall provide site access and qualified supervision for scheduled  inspection appointments, if and as required. 
5.6 Indemnity Cooperation – Client shall cooperate with Service Provider in connection with  any indemnified claim or legal proceeding. 
6. Term and Termination 
6.1 Term – These terms remain in effect until terminated. 
6.2 Termination for Convenience – Service Provider may suspend or terminate your access  to the Services for convenience with thirty (30) days’ written notice. Client shall pay for all  work performed and AHJ fees incurred through the effective date of termination. Client may  terminate by discontinuing use of the Service. 
6.3 Termination for Cause – Service Provider may terminate Services immediately upon  written notice if Client commits a material breach of any term of these Terms and fails to  cure such breach within ten (10) business days of receipt of written notice specifying the  
breach. Upon termination for cause by Service Provider due to Client’s nonpayment, Service  Provider may suspend all Services in progress and withhold permit files, until Client cures  the default and pays all outstanding balances (including interest). 
6.4 Effect of Termination – Upon termination for any reason, Client shall pay all outstanding  Fees and reimburse all AHJ fees or third-party costs incurred up to the termination date. 
Service Provider will make reasonable efforts to deliver to Client all documents, plans, and  permit files in its possession related to the Project(s), upon receipt of full payment for  Services rendered. 
6.5 Survival – Sections 4 (Fees and Payment Terms), 5 (Client Responsibilities), 6 (Term and  Termination), 7 (Indemnification), 8 (Limitation of Liability), and 11 (Miscellaneous)  survive termination or expiration. 
7. Indemnification 
7.1 Client Indemnity – To the fullest extent permitted by law, Client shall defend, indemnify,  and hold harmless Service Provider, its officers, directors, employees, agents, and  representatives, from and against any and all claims, damages, liabilities, losses, costs, and  expenses (including reasonable attorneys’ fees and court costs) arising out of or in  connection with: 
• Any act or omission of Client, its consultants, contractors, or employees related to  the Project; 
• Any misrepresentation, omission, or inaccuracy in documents or information  provided by Client; 
• Any violation of applicable codes, laws, or regulations by Client or Client’s  contractors; 
• Project design, construction defects, or any AHJ-imposed code or regulatory  violation; or 
• Any claim by a third party (including AHJ) arising from Client’s failure to comply  with these terms. 
7.2 Service Provider Indemnity – Service Provider shall defend, indemnify, and hold  harmless Client, its officers, directors, employees, agents, and contractors, from and against  any and all claims, damages, liabilities, losses, costs, and expenses (including reasonable  attorneys’ fees and court costs) to the extent arising from Service Provider’s gross  negligence or willful misconduct in performing either Base Services (Section 3.1) or  Optional Services (Section 3.2). 
7.3 Exclusions and Limits – The indemnity obligations above do not apply to the extent the  claim arises from the indemnified party’s own negligence, willful misconduct, or breach of  these Terms. The total indemnification exposure for each party under this Section 7 shall be  limited by the Limitation of Liability provisions in Section 8. 
8. Limitation of Liability 
8.1 Cap on Liability – To the fullest extent permitted by law, Service Provider’s total  aggregate liability to Client for any and all claims, losses, or damages arising out of or  relating to these Terms, whether in contract, tort (including negligence), strict liability, or  otherwise, shall not exceed the total Fees paid by Client to Service Provider under these 
Terms for the specific Project giving rise to the claim (excluding AHJ Permit Filing Fees and  third-party costs). 
8.2 No Consequential Damages – In no event shall Service Provider be liable for any indirect,  special, incidental, punitive, exemplary, or consequential damages (including, but not  limited to, loss of profits, business interruption, financing costs, or attorney fees) arising out  of or related to these Terms, even if Service Provider has been advised of the possibility of  such damages. 
8.3 Acknowledgment of Risk Allocation – Client acknowledges that the Fees charged reflect  this allocation of risk, and that Service Provider would not have entered into these Terms  without these limitations. 
8.4 Exceptions – The limitations in this Section 8 shall not apply to Client’s payment  obligations or to claims or damages resulting from Service Provider’s gross negligence or  willful misconduct. 
9. Disclaimers 
9.1 No Guarantee of Approval or Timeline – Client acknowledges and agrees that Service  Provider cannot guarantee that any permit application will be approved by the AHJ or that  any specific review or approval timeline will be met. All timelines are estimates based on  AHJ processes, which may change without notice. 
9.2 No Construction or Design Warranty – Service Provider’s review of plans and  documents is administrative in nature. Service Provider does not warrant that the Project’s  plans are fully code-compliant or free from design errors. Client is responsible for ensuring  the adequacy and compliance of all design documents. 
9.3 Third-Party Actions – Service Provider is not responsible for any acts or omissions of  third parties, including AHJ personnel, consultants, or contractors, that may delay or  prevent permit approval. 
10. Governing Law and Dispute Resolution 
10.1 Governing Law – These Terms shall be governed by and construed in accordance with  the laws of the State of California, without regard to its conflict of law principles. 
10.2 Venue – Any action or proceeding arising out of or relating to these Terms shall be  brought exclusively in the state or federal courts located in Los Angeles County, California.  The parties hereby consent to personal jurisdiction and venue in such courts. 
10.3 Mediation – Prior to commencing litigation, the parties shall endeavor to resolve any  dispute arising under these Terms through non-binding mediation administered by JAMS in  Los Angeles, California. Each party shall bear its own mediation costs; mediator fees shall be  split equally.
10.4 Arbitration – Any dispute that cannot be resolved through mediation (if applicable)  shall be resolved by binding arbitration administered by JAMS under its applicable rules.  The arbitration will take place in Los Angeles County, California, before a single arbitrator.  The arbitrator’s decision will be final and binding, and judgment may be entered in any  court with jurisdiction. You waive the right to a jury trial or to participate in a class action. 
10.5 Injunctive Relief – Notwithstanding the foregoing, either party may seek injunctive or  equitable relief in a court of competent jurisdiction to prevent unauthorized use or  disclosure of confidential information. 
11. Miscellaneous 
11.1 Independent Contractor – Service Provider is an independent contractor and not an  employee, partner, or joint venture of Client. Nothing in these Terms shall be construed to  create an employment, partnership, or agency relationship beyond the specific permitting  representation described herein. 
11.2 Assignment – Client may not assign or transfer its rights or obligations under these  Terms without Service Provider’s prior written consent. Service Provider may assign these  Terms without restriction, including in connection with a merger, acquisition, or sale of  assets. 
11.3 Force Majeure – Neither party shall be liable for any delay or failure in performance  due to acts of God, wars, terrorism, strikes, labor disputes, acts of any governmental  authority, pandemics, civil commotion, or any other cause beyond the reasonable control of  the affected party. The affected party shall notify the other in writing as soon as practicable  and, to the extent possible, take reasonable steps to mitigate the effects of the force majeure  event. 
11.4 Notices – Any notice under these Terms shall be in writing and delivered personally, by  confirmed email, or by certified mail (return receipt requested) to the addresses set forth in  this document (or to such other address as a party may designate in writing). Notices are  deemed given upon receipt. 
11.5 Confidentiality – Each party agrees to keep confidential all non-public information  disclosed by the other party in connection with these Terms (“Confidential Information”).  Confidential Information shall not include information that: (a) is or becomes publicly  available through no breach of these Terms; (b) was already known to the receiving party  prior to disclosure; or (c) is independently developed by the receiving party without use of  the disclosing party’s Confidential Information. Neither party shall disclose the other party’s  Confidential Information to any third party except as necessary to perform its obligations  under these Terms or as required by law. 
11.6 Severability – If any provision of these Terms is held invalid or unenforceable by a  court of competent jurisdiction, the remaining provisions of these Terms shall remain in full 
force and effect. Any invalid provision will be replaced with a valid provision that achieves,  to the greatest extent possible, the original intent. 
11.7 Entire Agreement; Amendments – These Terms, including all attachments, exhibits,  and any supplementary Retainer or Volume Discount schedules, constitutes the entire  understanding and agreement between the parties with respect to the subject matter  hereof, and supersedes all prior negotiations, discussions, and agreements, whether written  or oral. No amendment, modification, or waiver of any provision of these Terms shall be  effective unless in writing and signed by both parties. 
11.8 Waiver – The failure to enforce any right or provision of these Terms shall not  constitute a waiver of future enforcement of that right or provision. 
11.9 No Drafting Presumption – These Terms are not to be construed against either party as  the drafter. They are intended to be interpreted fairly, according to their plain meaning. 
11.10 Electronic Acceptance – By accessing or using the Services, you agree to these Terms  electronically. No physical signature is required to create a binding agreement between you  and Springer Permits. Your continued use of the Services constitutes your ongoing  acceptance of any updated versions of these Terms.